International Journal of Technology Enhancements and Emerging Engineering Research (ISSN 2347-4289)

IJTEEE >> Volume 4 - Issue 1, January 2016 Edition

International Journal of Technology Enhancements and Emerging Engineering Research  
International Journal of Technology Enhancements and Emerging Engineering Research

Website: http://www.ijteee.org

ISSN 2347-4289

Assessment Of A Telecenter In Bridging The Digital Divide In Rural Areas: A Case Study Of Rulindo District, Rwanda

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Fiacre Mutumwa, Raymond Wafula Ongus, Haron Chweya Tinega, Constantine Matoke Nyamboga



Information Communication Technology, Telecenters, Digital Divide



Rwanda as a developing nation in East Africa has established Telecenters in rural areas in a bid to bridge the digital divide and as a vehicle to attain its vision 2020. However, there is no study done in Rwanda on the assessment of Telecenters in bridging the digital divide in rural areas. Therefore, the purpose of this paper is to assess the effectiveness of Telecenters in bridging the digital divide in the Rwanda’s rural areas. Specifically, this paper will focus on the services and the challenges the users of Telecenters face. This study used questionnaires as a tool for data collection. For one month, the research data was collected from 200 Telecenter users of the Rulindo Telecenter, Rulindo district, Rwanda. From the analysis of the data collected, it was observed that the majority of Rulindo district Telecenter users are satisfied with the services offered by the Telecenters so far. However, it was clear that the Telecenter management should plan to sensitize the Rulindo District community especially the women and the young people aged between 19 and 30 years on the use of Telecenter. Finally, the respondents cited location, hours of opening and closing Telecenters, the cost of visiting Telecenters, Level of education and customer care contributes to the usage of the Telecenters.



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