IJTEEE
International Journal of Technology Enhancements and Emerging Engineering Research (ISSN 2347-4289)
PREVIOUS PUBLICATIONS



IJTEEE >> Volume 1 - Issue 1, August 2013 Edition



International Journal of Technology Enhancements and Emerging Engineering Research  
International Journal of Technology Enhancements and Emerging Engineering Research

Website: http://www.ijteee.org

ISSN 2347-4289



Effect Of Quality Management Systems (ISO 9001) Certification On Organizational Performance In Tanzania: A Case Of Manufacturing Industries In Morogoro

[Full Text]

 

AUTHOR(S)

Michael Shadrack Mangula

 

KEYWORDS

Key words: ISO 9001, Manufacturing industries, Quality Management System, Organizational performance.

 

ABSTRACT

ABSTRACT: - In today's global environment, organizations are constantly looking for the ways to expand and improve their business in terms of quality and quantity. Adoption and subsequently certification of these organizations with ISO9001 has revealed to be the pro-active strategy to improve organizational performance. This paper seeks to assess the impact of quality management system (ISO 9001) in improving the organizational performance in terms of quality and quantity (volume) of the products. A descriptive research design using survey was adopted in this paper. The sample size of 40 respondents was selected using simple random approach. Data regarding the impact of Quality Management System (ISO 9001) certification on the organization performance with respect to quality and quantity (volume) of the products were collected mainly using questionnaires. The collected data were analyzed using descriptive analysis such as mean and standard deviation where by inferential statistics were done through Chi-square test. The findings in this paper reveal that the quality of products as well its quantity (volume) has been improved in those organizations which have been certified with Quality Management System (ISO 9001). However the paper point out some quality problems such rework and rejects of some products which do not conform to customer requirements. For the sake of quality improvement this paper recommends that; top management should be committed and active in implementing the requirement stipulated in the ISO 9000 certification, regular training as well adhering to team work approach.

 

REFERENCES

[1]. Aarts, F. and Vos, E. (2001), “The impact of ISO registration on New Zealand firms’ performance: A financial perspective”, The TQM Magazine, MCB UP Ltd, Vol. 13 No. 3, pp. 180-91.

[2]. Arauz, R. & Suzuki, H. (2004), “ISO 9000 Performance in Japanese industries”, Total Quality Management and Business Excellence Journal”, Routledge, Volume 15, No. 1, pp. 3-33.

[3]. Brown, A., Van der Wiele, T. and Loughton, .(1998), “Smaller enterprise’s experiences with ISO 9000” International Journal of Quality &Reliability Management, Emerald Group Publishing Limited, Vol. 15 No. 3, pp. 273-85.

[4]. Buttle, F. (1997), “ISO 9000 Marketing motivation and benefits”, International Journal of Quality and Reliability Management, MCB University Press Ltd, Volume 14, No.9, pp.936-947

[5]. Casadesus, M. and Jimenez, G. (2000), “The benefits of the implementation of the ISO 9000 standard: empirical research in 288 Spanish companies”, The TQM Magazine, Emerald Group Publishing Limited, Vol. 12 No. 6, pp. 432-41.

[6]. Chang, D.S. and Lo, L.K. (2005), “Measuring the relative efficiency of a firm’s ability to achieve organizational benefits after ISO certification”, Total Quality Management Journal, Routledge, Vol. 16 No. 1, pp. 57-69.

[7]. Corbett, C.J., Montes-Sancho, M.J., & Kirsch, D.A. (2004), Financial impact of ISO 9000 certification in the US: An empirical analysis, pp.1, 7, 16.

[8]. Curkovic, S. & Pagell, M. (1999), “A critical examination of the ability of ISO 9000 certification to lead to a competitive advantage”, MCB UP Ltd, Journal of Quality Management, Vol. 4 No. 1, pp. 51-67.

[9]. David Kirsch & Charles Corbett (2002), “ISO quality standard provides corporations with substantial financial rewards”, Manufacturing and Technology News, Publishers and Producers, Inc. P.O. Box 36 Annandale, VA 22003, Vol. 9, No.15,

[10]. Dedhia, N.S. (2001), “ Global Perspective on Quality”, Total Quality Management Journal, Emerald, Volume 12, No. 6, 2001, pp. 657-668

[11]. Grajek, M. (2004), Diffusion of ISO 9000 standards and international trade, pp.5. www.bps.dti.gov.ph, retrieved on 7th December 2012

[12]. Helmi, M.A. (1998), “Measuring the effect of customer satisfaction on profitability: A challenging role for management accountants”, The National Public Accountant Journal, National Society of Accountants (USA), Vol. 43 No. 10, pp. 8-13.

[13]. Heras I, Dick GPM & Casadesus M. (2002), “ ISO 9000 registration’s impact on sales and profitability: A longitudinal analysis of performance before and after accreditation”, International Journal of Quality and Reliability Management, Emerald Group Publishing, Vol. 19, No. 6, pp. 774 – 791.

[14]. International Organization for Standardization (n.d), ISO 9001:2008 client benefits,

[15]. ISO (2008), ISO 9001:2008 Quality management systems – Requirements, ISO Switzerland 4th Edition

[16]. ISO (2008), The ISO Survey of Certification, ISO Switzerland, 5th Edition

[17]. Lee, S. F., Roberts, P. & Lau, W.S. (1999), “ Survey ISO 9000 quality management system implementation in Hong Kong”, Managerial Auditing Journal, MCB University Press Ltd, Volume 14, No.1/2, pp. 79-88.

[18]. McGuire, S.J., Dilts, D. M., (2008) “The financial impact of standard stringency: An event study of successive generations of the ISO 9000 standard”, International Journal Production Economics 113, pp. 3 - 22

[19]. Morris, P.W. (2003), Quality and competitive advantage: An empirical study of ISO 9000 adoption in the electronics industry,pp.8-9. www.bps.dti.gov.ph, retrieved on 10th December 2012

[20]. Pinar, M., Crouch, H.L., Yucel, T., & Guder, F. 2003), “Examining the impact of ISO 9000 certification on business performance using stock market returns”, Journal of Business and Society, Pittsburg State University, p.12(2), p.1-2, p.16-17.

[21]. Poksinska, B., Dahlgaard, J.& Antoni, M.(2002), “ The state of ISO 9000 certification: A study of Swedish organizations”, The TQM Magazine, MCB UP Ltd, Vol. 14 No. 5, pp. 297-306.

[22]. Quazi, H.A. and Padibjo, S.R. (1998), “A journey towards total quality management through ISO 9000 certification: A study on small and medium sized enterprises in Singapore”, International Journal of Quality & Reliability Management, Emerald Group Publishing Limited, Vol. 15 No. 5, pp. 364-71.

[23]. Raphael, L., 2010. Discussion on status of ISO Certification in Tanzania by TBS. [Interview] (Personal communication, 18 November, 2012).

[24]. Sun, H. (1999), “Diffusion and contribution of total quality management: An empirical study in Norway”, Total Quality Management Journal, Routledge, Vol. 10 No. 6, pp. 901-14.

[25]. Yeung, C.L., Lee, T.S.& Chan, L.Y. (2003), “ Senior executives’ perspectives and ISO 9000 effectiveness: An empirical research”, International Journal of Production Research, Taylor & Francis, Vol. 41, No. 3, pp.545-69.